Here are the top 10 things to do when choosing a mover.
1. When choosing a local mover, ask friends and family for referrals.
Most everyone has moved at some point. Your friends and family can tell you someone they used and what type of experience they provided. You typically want to ask about their moving experience and if the movers lived up to their commitments. Was the final moving price hidden fee free? Were the movers professional and friendly? Did the moving company fulfill their promises? Did the movers wrap their items inside the home and show care when handling? Would you hire them again?
2. Look the company up on review sites. Yelp/Angies List/Google/Facebook can provide great insight into the level of service they provided their other customers. You always want a company with at least a 4 star rating. If you are looking at Yelp, see if someone is commenting to the review. When finding a good moving company on Yelp.com, the level of engagement to their clients that comment tells you how engaged the owner is into their business.
3. Ensure you choose an Insured Moving Company.
The last thing you want is to deal with a company that is not properly insured. They should provide you their Certificate of Insurance. You should make sure they have Workers Compensation Coverage (Or at least General Liability), Cargo Insurance, Auto insurance, and an Umbrella Policy. This will ensure you movers are properly insured to perform your job.
4. Ask them about what additional fees there are. Some companies have mileage fee, extra stairs fees, fuel fee, specialty item fee, etc… Make sure you have a good understanding of any associated fees. There are many companies that provide an all inclusive hourly rate, that is normally the best option so there are no surprises. Moving companies that don’t have transparent pricing are normally head aches to deal with. A great sign to the experience you will have is how well can they explain their pricing. If you can’t get an understanding of your move cost, then continue to shop for a local moving company.
5. Don’t be overly price conscious. If a company is $10 more per hour, over the course of a 10 hour move, that is only $100 more. That extra $100 would be nothing compared to the headache you can have by choosing the wrong company. Focus on finding the company that fits your needs, not the cheapest. You want a company that will treat you fairly in the event an item is damaged, one that will show up one time, and a residential moving company that will treat you and your family with courtesy and respect.
6. Check the Better Business Bureau and ensure they have at least an A rating.
The BBB.org can provide you an opportunity to see if your potential moving company does right by there clients. If they have an overwhelming amount of bad reviews or a below A rating, it’s probably a good idea to stay clear. Moving companies don’t have any obligation to go above and beyond for a client in the event things go wrong. You want to choose a company with values that match yours so they will treat you fairly.
7. Ask them what coverage options they offer for your furniture. If they only offer $0.60 per pound, that’s normally a sign of a low quality company. They should have coverage options for your furniture. If you have nice things, you should choose a replacement option in the event your furniture is damaged. Most coverage options range from $200-$500 and come with either a $300 deductible or $0 deductible. This will make them legally obligated to either repair your furniture to your satisfaction or replace it. The last thing you want to do is receive a $0.60 per pound check reimbursement for your damage TV.
8. Ask if you will be able to have direct access to a manager throughout the entirety of the move. The last thing you want is to have an issue on your move and be told you need to call back during business hours. A lot of moving companies have an operational structure where there is someone always on call to handle issues. Get the managers cell phone number so you can call them in the event something goes wrong. You want to make sure you don’t call them for anything that can be handled during work hours, but if it’s an emergency, you want to contact them.
9. Ask them if they run background checks on their employees. The moving industry can be rough and if a company doesn’t do background checks, they likely let people with poor behaviors fall between the cracks and join their teams. Without background checks in place, a company can hire felons with things like aggravated assault, sexual assault, theft, etc… You don’t want a moving company sending a drug addict into your home that will take advantage of you given the opportunity. Finding a company that employes good people is very important.
10. Make them provide you specific expectations. Like, “we will show up with 3 men and 1 truck at 8:00 a.m.” Avoid being in a situation where they say something like “we will start with a couple guys and then as our crews finish up, we will send you guys.” That normally turns into a bad experience.